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Euro Air Beds Products No Hassle Return Policy
Merchandise Guarantee & Return Policy

Our goal at Euro Air Beds Products is to provide high quality goods and services to our customers at an exceptional value. We understand that sometimes there may be a problem.  To make your shopping experience as trouble-free as possible we offer a 30 day return policy. We have no restocking fee!

The process is simple and works like this.

  • If you decide to keep your purchase then the shipping is free.
  • If for some reason you wish to return any merchandise within the specified time then you will be responsible for the original shipping costs incurred to ship the product to you.
  • This charge will be deducted even if free shipping was marked on your order.
  • We can only pay for your shipping only if you keep your order.
  • We do not pick up any products in the event of a return. You will be responsible to ship all merchandise in the original boxes to the correct warehouse within the time frame allowed.

Non Returnable Products

  • Electric Waterbed Pumps - Exchanged under warranty only
  • Sheets that have been opened and used - Defective Sheets will be exchanged only
  • Hardside Waterbed Covers that have been used - Defective ones will be exchanged only
  • Mattress Pads that have been opened - Defective ones will be exchanged only

Can my waterbed mattress be returned if I did not put water in them?

  • Yes they can, your refund will be less the original shipping and handling even if free shipping was marked on your order.

Can my waterbed mattress be returned if I've put water in it and find it uncomfortable?

  • If you're within 30 days then you may exchange the mattress for another mattress for equal or greater value (you would pay the difference).
  • This is allowed only once.
  • You will have to pay for the shipping costs of the second mattress

I bought a American National soft-side waterbed that carried a 90 Day Trial

  • All terms and conditions still apply - Nothing changes other than the length of your return policy
  • If you return the bed within the 90 days your refund will be less the original shipping and handling that was incurred to ship you the bed. This will be deducted even if free shipping was marked on your order. We can only pay for your shipping if you keep the bed.
  • Since your body takes up to 2 weeks to get used to any new sleep surface, it is recommended to keep the bed for a minimum of 30 days before returning the bed.

How do I notify you that I want to return my purchase?

  • Contact Euro Air Beds Products to receive your Return Authorization Number (RMA NUMBER)
  • Once your RMA number is created, an email with detailed instructions will be sent to you.
  • This number will let us know to expect your return. It will give you a list of items that are to be returned.
  • Once your return is received a separate email called a credit memo will be created. This way you will know that your merchandise was received and inspected. The dollar amount on the credit memo will be the amount that will be refunded or applied to any open orders with a balance.

You can receive this RMA number by several ways.

  • By Phone - U.S.A. 1-800-877-5337 -- Int'l (714) 893-5351
  • By Email - info@EuroAirBeds
  • By Fax - 714-890-1426

All Returns must be sent to the following address - Even if your order was shipped from another warehouse it still has to be sent to this address: Your 30 days starts when you receive your product and not when you use the product.

Euro Air Beds Products
"Insert the RMA Number that was given to you here"
8191 Roosevelt Street
Midway City CA 92655

Please be sure to purchase tracking when you send your product back. You will be responsible in the event of a lost package. For this reason we ask that you send your package back to us by UPS or FEDEX - If you elect to use the post office, you must PURCHASE delivery confirmation. Purchase enough insurance to cover the value of your return.

Placing an order with our company will be your acceptance to this return policy

RETURN POLICY - NO GIMMICKS - NO HASSLES

We have no restocking fee!

Thank you

Euro Air Beds Products